Customer Experience Researcher

Location: Hong Kong
Job Type: Permanent
Reference: 3_200618
Sector: Technology

Our client is looking for an Customer Experience Researcher to be a part of a broader portfolio to design, develop and deliver one of my client’s key product or service propositions.

Responsibilities:

  • Be responsible for designing, conducting, analysing, and presenting research, in a fast-paced agile
  • software development environment, from the initial stages of enquiry, through A/B testing, to post go-live validation
  • Employ a wide range of research methods including strategic design research and contextual inquiry, participatory design workshops, leading interviews, formative and summative usability studies, designing and conducting quantitative surveys, and analytics and UX metrics
  • Lead research projects with cross-functional stakeholders including designers, product owners, and developers, ensuring all stakeholders are exposed to and experience customer insights first hand
  • Track, communicate and evangelise insights, goals and metrics to Product Teams
  • Work autonomously on multiple concurrent propositions supporting the UX Designers and their corresponding Product Teams

Requirements:

  • Undergraduate degree in Psychology, Social Science, Human Computer Interaction, with a focus on qualitative and quantitative research, or an equivalent qualification
  • 5+ years of relevant experience conducting research as part of a team dedicated to developing digital service offerings
  • Positive attitude and an intrinsic motivation to deliver highest quality work
  • Strong interpersonal and teaming skills, empathy and willingness to work in multidisciplinary teams