Desktop Support

Job Title: Desktop Support
Contract Type: Permanent
Location: Hong Kong
Reference: 4_240118
Contact Name: Amit Desai
Contact Email:
Job Published: April 05, 2018 09:14

Job Description

HK$ 30K/Month

Our client is looking to hire a Technical Support Specialist familiar with end-user environments.


  • Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
  • Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
  • Provide dealer board system support and daily office automation system support
  • Perform IT helpdesk function by answering supports calls in a shift arrangement
  • Follow-up on user purchase and services subscription request
  • IT inventory, documentation and procedure update
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshoot
  • Mobile device setup and troubleshoot


  • Diploma or above in Computer Science or related disciplines 
  • At least 2 years of working experience in technical support including network administration work and system operations 
  • Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Solid experience in Active Directory, DNS, MS Exchange & MS SQL 
  • Able to communicate effectively to different levels of users.  Able to work independently, and as a team 
  • Good command of spoken and written English, Mandarin and Cantonese
  • Able to work on shift roster, on-call support, weekend and public holidays
  • Ideal candidate will be offered a permanent position
  • Front office and Private Banking support experience will be advance

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