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Head of Client Services, Asset Services (Seoul based)

Job Title: Head of Client Services, Asset Services (Seoul based)
Contract Type: Permanent
Location: Seoul
Industry:
Reference: 01_101018
Contact Name: Gordon Kwong
Contact Email: gordonkwong@aquissearch.com
Job Published: October 09, 2018 18:25

Job Description

My client is a global US custodian bank currently hiring for a Head of Client Services to be based in Seoul South Korea. The position will be responsible for managing the client experience and client service teams. Candidates must have extensive client servicing experience in Korea and fluency in Korean is a must.

Responsibilities:

  • Lead & manage the Korea client services and client experience teams
  • Develop and implement the client services strategy, work closely with the APAC Head 
  • Develop, track and report on service ratings for assigned client portfolio
  • Work with the Relationship Managers and ensure that the best level of client satisfaction is attained
  • Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction with the firm services
  • Contribute to the development of team/unit metrics, dashboards and roadmaps
  • Conduct and lead client service review meetings to ensure high level of client satisfaction

Requirements:

  • University Degree 
  • Fluency in Korean and English
  • 10 years plus experience in client servicing/client management/client experience in Korea
  • Experience in leading a team, providing training and mentoring