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Jobs

Incident Manager

Job Title: Incident Manager
Contract Type: Permanent
Location: Hong Kong
Industry:
Reference: 17125 (01_140918)
Contact Name: Amit Desai
Contact Email: amitdesai@aquissearch.com
Job Published: September 14, 2018 09:21

Job Description

Responsibilities: 

  • Duties will include monitoring the platform they have in place which flags problems when they occur. You will manage multiple vendors to ensure incidents and problems are being handled by the appropriate people who will report into this role
  • You will need to follow up on remediation processes and manage SLA’s with such vendors
  • This is a key role in ensuring the service to end users is fault free and monitoring frameworks are in place

 

Requirements:

  • Technical knowledge required for this role will include Mobile Apps, Tibco, Java, Web Methods and Monitoring Tools
  • Deep understanding of how to set up monitoring tools will be required

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