IT Support Manager/Service Delivery

Job Title: IT Support Manager/Service Delivery
Contract Type: Permanent
Location: China
Reference: HQ00015606 (4_240418)
Contact Name: Jack Pan
Contact Email:
Job Published: April 24, 2018 14:52

Job Description


Our client is looking to hire an IT Support Manager to deliver efficient and effective technology services across Greater China.

The Role & Responsibilities:

  • Coordinate the activities of the IT Support teams and IT Training teams to resolve issues, focus effort, identify and prioritise needs, develop project justifications, IT budgets, schedules and resource plans
  • Develop and implement Desktop systems standards, IT Services standards and guidelines to drive efficiencies and capabilities to meet the Firm’s growing and changing needs
  • Deploying IT projects that support the IT strategy and firm's vision
  • Liaising with vendors (and the Senior IT Infrastructure analyst) who need to support the Hong Kong office infrastructure and providing labour/support from within the HK Helpdesk team where required


  • Over 10 years' experience within an IT support function or related customer service focused environment preferred. 
  • Good all-round technical experience and understanding of infrastructure with a key focus on user-facing systems and the overall customer experience. 
  • Experience in successfully managing third party suppliers is required.
  • Experience of project management is desirable.
  • Proficiency in Windows 7, Windows 10, Office 2010 or later versions
  • Good understanding of server and network hardware configuration and administration or ability to achieve these skills quickly.