Medical Device - Customer Service Specialist

Job Title: Medical Device - Customer Service Specialist
Contract Type: Permanent
Location: Taipei, Taiwan
Salary: Negotiable
Reference: 73608_1556778286
Contact Name: Tina Lu
Contact Email:
Job Published: May 02, 2019 14:24

Job Description


  • Process customer information inquiries or requests about sales orders status, shipping delivery or service from customers. Service provided may include, but are not limited to the following: General inquiry support, delivery status support, estimated goods availability date.
  • Record customer complaint report and coordinate internally to promise the correct processing in time.
  • Review and analyze safety stock for consignment stock of all customers and work with planning team to take actions to reduce slow moving items and optimize stock structure.
  • Track, drive, and improve operation metrics. Take ownership for supply chain end-to-end process for consignment stock model and optimize process to increase efficiency.
  • Work with BU commercial team to conduct stock taken activities.

Other requirements:

  • SAP
  • Good command of written & oral English.
  • Customer service experience (2+) in related industry (MNC Medical Device or Healthcare).
  • Supply chain planning and purchase experience will be plus.