Regional VP Consumer Banking Operations Lead

Job Title: Regional VP Consumer Banking Operations Lead
Contract Type: Permanent
Location: Hong Kong
Reference: 01_260719
Contact Name: Gordon Kwong
Contact Email:
Job Published: July 26, 2019 16:27

Job Description

Brief Overview:

I have an opportunity with a regional bank that is looking to make a senior-level hire in their retail payment operations team. The position is a VP role with responsibilities to manage the operations of the cheque clearing and electronic payment services. You will also be in charge of the centre of excellence and evolving fintech implementation. Interested candidates, please send cv:


  • Accountable for designing the end-state vision of the Cheque Clearing and Electronic Payment services
  • Own the end-to-end accountability of Clearing Operations team supporting the transaction and servicing element in APAC for Retail Banking clients
  • Setup the framework and organisational structure to deliver the customer journey experience by enabling digitisation principles in redesigning processes for straight-through-processing
  • Manage stakeholders at a Group, country and regional level
  • Work with frontline staff, Call Centres, Compliance, Finance and Risk to ensure alignment across organisation on target state architecture
  • Prioritise initiatives and decisions related to the scope across different markets, product requirements while maintaining budget control
  • Drive adoption of existing and future process and technology initiatives
  • Deliver outcomes monitor by standard metrics/scorecard
  • Be accountable for wealth management operations process design for retail clients


  • University Degree
  • Minimim 10 years of experience, have worked on regional APAC projects
  • Previous experience in cheque clearing and electronic payment operations is a must
  • Managed large teams, effective communicator and stakeholder manager