Senior Manager, Electronic Payment Operations

Job Title: Senior Manager, Electronic Payment Operations
Contract Type: Permanent
Location: Hong Kong
Reference: 04_070819
Contact Name: Gordon Kwong
Contact Email:
Job Published: August 07, 2019 18:30

Job Description

A regional bank is looking for a senior-level hire in their electronic payment operations team. The position is a VP role with responsibilities to manage the operations of the cheque clearing and electronic payment services. You will also be in charge of the centre of excellence and evolving fintech implementation. Interested candidates, please send cv:


  • Accountable for designing the end-state vision of the cheque clearing and electronic payment services
  • Own the end-to-end accountability of clearing operations team supporting the transaction and servicing element in APAC for retail banking clients
  • Setup the framework and organisational structure to deliver this experience, enabling digitization principles in redesigning processes for straight-through-processing
  • Manage stakeholders at a Group, country and regional level 
  • Work with frontline staff, call centre, compliance, finance and risk to ensure alignment across the organisation on target state architecture
  • Prioritise initiatives and decisions related to the scope across different markets, product requirements while maintaining budget control
  • Drive the adoption of existing and future process and technology initiatives
  • Deliver outcomes and monitored by standard metrics/scorecard for transacting and servicing
  • Be accountable for the wealth operations process design for retail clients


  • University Degree
  • Minimum 10 years of experience, have worked on regional APAC projects
  • Previous experience in cheque clearing and electronic payment operations a must
  • Managed large teams, effective communicator and stakeholder manager