Senior Production Support Manager

Job Title: Senior Production Support Manager
Contract Type: Permanent
Location: Hong Kong
Reference: 14992 (10_020218)
Contact Name: Jack Pan
Contact Email:
Job Published: April 05, 2018 16:02

Job Description

HK$ 80K/Month

Lead Production Support Manager for an online wealth management platform for equities trading.


  • Be the first point of contact in managing any potential major incidents / issues of Online Equities and Wealth Management systems used in HK, provide end-to-end support management and implement resolution to resolve incidents within SLA together with respective PSS manager
  • Be the first point of contact to manage Private Banking RM’s and Dealers and assist then with the issues they are having
  • Manage medium/high/critical priority incidents, provide end-to-end support and implement resolution to resolve incidents within SLA
  • Accountable for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc. Accountable for ensuring proper technical plans are in place for all production changes (e.g. fullback plan, implementation plan, data conversion etc.)
  • Review Production Support documentation and update of contingency (DR/BCP) documentation and processes
  • Fully accountable in incident, problem, change and risk management which relates to the production application/system


  • 10+ years of application or production support in a Wealth Management or Private Banking organization
  • Fundamental understanding of Online Equities investment operations
  • Technical proficiency across web-based investment platforms
  • Strong stakeholder management experience 
  • Excellent communication skills with overseas counterparts
  • Excellent trouble-shooting and diagnosing skills
  • Team Player
  • Knowledge of IT best practices

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