Service Delivery Manager – Global Bank

Location: Hong Kong
Job Type: Permanent
Reference: 03_260220
Practice Area: Technology & Digital

Brief: 

A leading Global Bank is looking to hire a Service Delivery Manager in Hong kong. 

Roles & Responsibilities: 

  •  You will coordinate efficient resolution of issues (incidents and problems) across the Bank’s systems 
  •  You will manage and handle incident resolution, change management and risks
  •  You will monitor and report SLAs for different services
  •  You will provide guidance to a team of engineers with regards to operational processes and procedures
  • You must have a minimum of 10 years experience in the IT industry, preferably as a Service Manager in the Financial Industry
  • You must have experience with different systems used in banks (e.g. SWIFT)
  • You must have outstanding communication skills