Support Engineer

Job Title: Support Engineer
Contract Type: Permanent
Location: Gurgaon
Contact Name: Sreenu Nair
Contact Email:
Job Published: March 19, 2020 16:20

Job Description

A leading Global high frequency trading firm seeks dynamic and talented Support Engineer, for the Post Trade & Finance Technology Division

Post-Trade & Finance Technology division is responsible to manage the firm's new generation of middle and back-office functions including books and records, P&L, reconciliation systems, fees, compliance, regulatory reporting and surveillance - and further to achieve efficiency in treasury and finance accounting functions through technological innovation.


  • Supporting and maintaining the next-generation Post Trade systems at Tower
  • Working with trade support and developers across multiple regions to resolve production issues
  • Leading or contributing to migration, automation of support activities.
  • Diagnosing and fixing bugs on existing production platforms
  • Documenting production issues and production interventions taken
  • Supporting new execution venues, trading products, and data vendors
  • Establishing certification criteria for enhancements and/or new products to be released into production and integrating them into the testing and deployment process
  • Working closely with end-users to understand their needs and providing technical expertise
  • Contributing to the design and implementation of the support system to enhance reliability and self-correction
  • Monitoring and reporting on the status and health of production systems.


  • 2-5 years working in a fast-paced environment, including diagnosing and resolving production issues
  • 2+ years working as a support specialist for a global team
  • At least 2 years experience working with Enterprise applications are written in Java, Python, Linux shell scripting, and job schedulers
  • At least 2 years experience working with SQL (ie. MySQL, Postgres) and NoSQL (ie. MongoDB, ElasticSearch) databases
  • Knowledge of the full web programming stack a plus
  • Past role(s) within electronic trading and a thorough understanding of financial instruments including equities, commodities, credit, interest rates, foreign exchange, cryptocurrencies, futures, forwards, and options will be a plus
  • Strong problem-solving abilities
  • Excellent written and oral communication skills