Description
A leading startup is rebuilding the contact center for the AI era, combining AI agents with human expertise to power customer conversations for leading brands. As an AI Success Manager, you will be the driving force behind customer onboarding, AI agent deployment, and post-launch performance enhancement- bridging product, tech, and operations for successful outcomes.

Responsibilities

Lead discovery sessions to gather client goals, compliance requirements, and success metrics

Translate client needs into AI agent blueprints (flows, prompts, logic, reporting)

Coordinate across Product, Engineering, and Ops for timely AI agent launches

Integrate with CRMs, telephony systems, APIs, and webhooks for seamless hand-offs

Manage UAT, collect feedback, and secure go-live signoff

Monitor KPIs (containment, CSAT, etc.) and optimize performance post-launch

Identify new use cases and collaborate with Sales for upselling/cross-selling

Provide feedback to influence product roadmap with insights from client implementations

Support delivery by aligning with Ops and raising/resolving cross-functional issues

Own the customer lifecycle from kickoff to steady-state

Conduct regular business reviews to address needs, drive adoption, and ensure satisfaction

Coordinate billing processes with finance teams

Requirements

3+ years of experience in implementing conversational AI solutions (voice/chat)

Hands-on experience integrating AI with CRMs/ticketing systems (e.g., Zendesk, Freshdesk)

Comfortable with APIs and basic web technologies

Strong project management skills: planning, scoping, risk handling, and reporting

Excellent communication skills to bridge technical and business audiences

Mindset of continuous optimization post go-live

Apply with your resume at AsthaSingh@aquissearch.com